Privacy Policy

1. Introduction

She IVF Centre (“we”, “us”, “our”) operates the website sheivf.com and provides fertility treatments including IVF, ICSI, surrogacy programs, and egg/sperm donation. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information when you use our services or interact with us.

By visiting our clinic, using our website, or signing consent forms, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from providing your information or using our services.

2. Information We Collect

2.1 Personal Information

• Identity data: full name, date of birth, gender, nationality, passport/ID number, marriage certificate.
• Contact data: address, email, phone number, emergency contact details.
• Medical information: medical history, fertility records, diagnostic reports, genetic data, treatment plans, medications, and outcomes.
• Financial data: payment details, insurance information, and billing records (credit card details are not stored by us).

2.2 Information from Third Parties

We may receive information from referring physicians, laboratories, pharmacies, and other healthcare providers involved in your treatment. For surrogacy arrangements, we may also receive information about the surrogate and donors as per legal requirements.

2.3 Website & Technical Data

When you visit our website, we may collect IP address, browser type, pages visited, time spent, and cookies (see our Cookie Policy below). This helps us improve user experience.

3. How We Use Your Information

We use your personal and medical information for the following purposes:

• To provide fertility treatment, medical consultations, and associated healthcare services.
• To communicate with you about appointments, test results, and treatment plans.
• To process payments and manage billing.
• To comply with legal and regulatory obligations (e.g., ICMR reporting, court orders for surrogacy).
• For internal quality improvement, research, and anonymized data analysis (with your consent).
• To send you administrative information and updates about our services (you may opt out).

4. Legal Basis for Processing

We process your information based on:

• Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., treatment, sharing with donors).
• Contract: Processing is necessary for the performance of a contract (treatment agreement).
• Legal obligation: Processing is necessary to comply with Indian laws (e.g., surrogacy regulations, ART Act).
• Vital interests: In rare cases, to protect someone's life (e.g., emergency medical situation).

5. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• Within the clinic: doctors, nurses, embryologists, and support staff involved in your care.
• Third-party service providers: laboratories, pharmacies, genetic testing labs, and hospitals (under strict confidentiality agreements).
• Legal authorities: when required by law, court order, or government regulation (e.g., ICMR, ART registry).
• Surrogacy & donation: with intended parents, surrogates, or donors to the extent mandated by law and with your consent.
• Business transfers: in case of merger, acquisition, or sale of assets, your information may be transferred with notice to you.

6. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

• Encrypted electronic medical records (EMR) system.
• Secure servers and firewalls.
• Access controls and staff training on confidentiality.
• Regular security audits.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your medical records for the period required by Indian law (typically 10 years from the last consultation or as mandated by ICMR/ART guidelines). After this period, records are securely destroyed or anonymized. Financial records may be retained longer to comply with tax and accounting laws.

8. Your Rights

Depending on applicable law, you may have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete information.
• Erasure: Request deletion of your data (subject to legal retention requirements).
• Restriction: Limit how we use your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: At any time, without affecting the lawfulness of prior processing.

To exercise your rights, please contact us at privacy@sheivf.com. We will respond within 30 days.

9. International Patients & Cross-Border Data Transfer

If you are an international patient, your information may be transferred to and processed in India. By using our services, you consent to such transfer. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy.

10. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience, analyze traffic, and for marketing. You can control cookies through your browser settings. Third-party services (Google Analytics) may set cookies; their use is governed by their respective privacy policies.

By continuing to use our website, you consent to our use of cookies.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you are a parent/guardian and believe we have information about a child, please contact us to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates the latest revision. Material changes will be notified via our website or directly to active patients. Continued use of services after changes constitutes acceptance.

13. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

• privacy@sheivf.com
• +91 11 1234 5678 (ext. 405)
• She IVF Centre, Sector 11, Dwarka, Delhi, India

You also have the right to lodge a complaint with the relevant data protection authority in India (if applicable).